Privacy Policy

Last Updated: March 2026

Welcome to Exter Energy, a brand owned and operated by Pravit Tech Labs Private Limited ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (https://exterenergy.com), our mobile application, and our communication channels, including WhatsApp.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and services, or when you participate in activities on the Website.

Personal Identifiers

Name, phone number, email address, and billing/shipping address.

Business Details

GST number and business name (if applicable for B2B services).

Technical Data

IP address, browser type, and device information.

WhatsApp Communication Data

If you opt-in to our WhatsApp marketing, we collect your mobile number and chat history to provide better service.

2. How We Use Your Information

We use the information we collect for several purposes:

To facilitate account creation and logon process.
To send administrative information to you (e.g., battery swap updates, service alerts).
To fulfill and manage your orders, payments, and swaps.
For Marketing and Promotional Communications: We may use your personal information for our marketing purposes, such as sending updates via WhatsApp, email, or SMS, if this is in accordance with your marketing preferences.

3. WhatsApp Marketing & Communication

By providing your phone number and opting in, you agree to receive automated and manual messages from Exter Energy (Pravit Tech Labs Private Limited) on WhatsApp.

Consent

We only send marketing messages to users who have explicitly opted in.

Opt-out

You can stop receiving WhatsApp messages at any time by replying with "STOP" or using the unsubscribe link provided in the chat.

Data Sharing

We do not sell your WhatsApp contact details to third parties. Data is shared only with Meta (as the platform provider) to facilitate communication.

4. Legal Basis for Processing (India)

We process your information based on your consent and in compliance with the Digital Personal Data Protection (DPDP) Act and other applicable Indian laws. For the purpose of business transparency:

Legal Entity

Pravit Tech Labs Private Limited

GSTIN

29AALCP5358E1Z1

Corporate Office

1983, S End D Cross Rd, KSRTC Layout,
Jayanagara 9th Block, J. P. Nagar,
Bengaluru, Karnataka 560078

Registered Office (Legal)

Pravit Tech Labs Private Limited (Exter Energy)
638, Kadugodi Main Road, Sathya Sai Ashram Whitefield, Kadugodi
Bengaluru, Karnataka 560067

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

6. Your Privacy Rights

Depending on your location, you have the right to:

Request access to your personal data.
Request correction of inaccurate data.
Request deletion of your data (subject to legal obligations).
Withdraw consent for marketing at any time.

7. Contact Us

If you have questions or comments about this policy, you may contact our Grievance Officer at:

Email

support@exterenergy.com