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Privacy Policy

Last Updated: 29/01/2026

Exter Energy respects your privacy and is committed to protecting your personal data.

1. Introduction

Exter Energy ("Exter", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your personal information when you use our website, applications, and battery swapping services.

2. Scope

This policy applies to information collected through our website, mobile applications, battery swapping services, customer support interactions, and partner interfaces.

3. Information We Collect

Personal Information

Name, phone number, email address, address, account details.

Sensitive Information

Payment details, location data related to battery swapping, identity verification data where required.

Usage Data

Device information, IP address, app usage patterns, analytics data.

4. Use of Information

We use information to provide services, manage accounts, process payments, improve our platform, communicate updates, and send marketing communications with consent.

5. Sharing of Information

Information may be shared with service providers, payment processors, analytics partners, or legal authorities when required by law. All third parties are bound by confidentiality obligations.

6. Cookies & Tracking

We use cookies and similar technologies to improve user experience and analyze traffic. You may control cookies through browser settings.

7. Data Security

We use reasonable technical and organizational measures to protect personal data. However, no system is completely secure.

8. Data Retention

Personal information is retained only as long as necessary for legal and operational purposes.

9. User Rights

You may request access, correction, deletion, restriction, or portability of your data and withdraw consent where applicable.

10. Children's Privacy

Our services are not intended for minors. We do not knowingly collect data from children.

11. International Transfers

Data transfers outside India are protected using appropriate safeguards in compliance with applicable laws.

12. Policy Updates

This policy may be updated periodically. Updates will be published on our website.

13. Contact Information

For questions or concerns, contact:

Registered Address

NO. 638, Aiswarya House, New Extension,
Behind Sathya Sai Baba Ashram, Kadugodi,
Bengaluru, Karnataka 560067