Trade Policy
At Exter Energy, operated by PRAVIT TECH LABS PRIVATE LIMITED, we aim to provide a seamless energy-as-a-service experience. This policy outlines our procedures for service delivery and product fulfillment.
1. Service Delivery (Battery Swapping)
Delivery Method
Our primary service is battery swapping, which is an on-site, self-service, or technician-assisted process at designated Exter Energy Stations.
Timeline
Service is fulfilled instantly upon the user arriving at a station and completing the verification process via the mobile app.
2. Equipment & Hardware Sales
If you purchase hardware (such as home chargers or vehicle kits) directly from our website:
Processing Time
Orders are processed within 48–72 hours.
Shipping
We ship across India using registered courier partners. Estimated delivery time is 5–7 business days depending on the location.
Tracking
A tracking ID will be sent to your registered email/phone number once the item is dispatched.
3. Cancellations
Subscriptions
Users can cancel their subscription at any time via the app; however, the cancellation will take effect at the end of the current billing cycle.
Hardware Orders
Orders can only be cancelled before they are dispatched for shipping.
4. Service Disruptions
While we strive for 100% uptime, service may be temporarily unavailable due to maintenance at specific swapping stations. Users will be notified of such outages via the app.